Please note: Our shopping cart does not include S/H at the time you place your order. Shipping is calculated manually in order to provide cost effective pricing for our customers, rather than charging flat rate fees. S/H is then added to your order after it is picked and prior to being shipped out. If you created an account before proceeding through check-out, your S/H cost will be made available at this. If you require a quote on shipping an order, please use our quote request form here or call us at 1-877-565-7560

Canadian Orders

Dependant on your shipping location, standard ground shipments will be sent via Canpar ground (1-4 business days)

Need it faster?

We also offer a 1-2 business day service as well as *overnight for some locations (not available on Fridays or holidays). Additional fee to cover service applies. *Overnight/express services for shipping addresses that are considered out of the central area for delivery not available.

The following is an approximate 2012 Shipping Rate Guide only. Actual shipping costs may vary depending on your specific postal code and weight/size of order: Please note; there is a $2.00 fee for residential destinations.

SHIPPING DESTINATION	ITEM ORDERED:	Approx Shipping Rate via Canpar ground (approx 1-4 business days)	Time in Transit via Canpar Ground service (approximation dependent on exact postal code, day of week, time order was placed, stock availability)
Greater Toronto Area, Ottawa, ON	50 sheets of Paper	$9.75	1-2 days
Laval, Montreal, PQ	50 sheets of Paper	$10.50	1-3 days
Dartmouth, NS	50 sheets of Paper	$17.00	4-5 days
Calgary, AB	50 sheets of Paper	$12.00	4-5 days
Edmonton, AB	50 sheets of Paper	$12.00	4-5 days
Douglas, MB	50 sheets of Paper	$13.00	4-5 days
Richmond, BC	50 sheets of Paper	$13.50	4-5 days

Deliveries to Apartments Buildings:

For apartment/condo shipping addresses, Transfer Paper Canada is not responsible for packages delivered to the correct address, but not signed for by you. That is why we recommend not shipping to apartment residences as the courier services may not buzz your apartment, instead, leaving the parcel with anyone who may sign for your parcel. We highly recommend finding an alternate shipping address that is not a residential apartment where a trustworthy individual may sign for your parcel. A signature is required for all deliveries (residential and commercial).

Post Office Boxes (P.O. Boxes):

With the exception of our sample kits which are mailed via Canada Post, we cannot ship to P.O. Boxes as a signature is required by the Canpar delivery driver. Please use a physical street address where a reliable individual will be present to sign for your parcel. Returned to sender goods as a result of using the above is not the responsibility of Transfer Paper Canada.

USA & International Orders

Our web store is not capable of dealing with USA and international orders, please contact us by email or telephone.

ONLINE PAYMENT

Our secure 128-bit encrypted shopping cart accepts Visa, MasterCard and American Express credit cards. If you wish to pay by other means, please call us at 877 565 7560 to make arrangements.

All pricing on TransferPaperCanada.com is in Canadian dollars (CAD$).

As of July 1, 2010,our online shopping cart was updated with the new HST taxation rates.

The following tax rates will be charged to your order. These rates are subject to change.
HST: ON 13%; BC 12%; NS 15%; NL 13%; NB 13%
GST (5%): AB, SK, MB, QC, PE, NT, NU, YT.

When you submit an online order, you will receive an email confirmation/receipt of your order. if you created an account and signed in before placing your order, you may login to your account to view statements and reprint receipts.

Returns:

We guarantee your satisfaction on every purchase from TransferPaperCanada.com with our 100% exchange or store credit performance guarantee within14 days from date of original purchase. Sorry, no refunds. Shipping and handling is non-refundable. Refund or store credit is based on remaining unused product. For exchanges, customer is responsible for cost of shipping material back to us prior to new product exchange. Returned goods must be shipped back in protective packaging and in good condition. Lost returns due to customer's courier method used is not the responsibility of TPC.

Defective Merchandise:

To request an exchange or store credit for defective merchandise, please contact uswithin14 days from date of original purchase.  We will then issue you Return Authorization # and return mailing address and instructions. We will arrange for courier pick-up. Please provide your Name; Order Number; Date of Purchase; Product that is defective; Qty to return and reason for return. All defective merchandise requires return to us prior to exchange or credit. Lost returns due to customer's courier method used is not the responsibility of TPC.

We endeavor to have all products in stock with exception of special order items or specialty heat press equipment. From time to time our website may indicate an item is available when we are out of stock. In most situations such as this, we will bring in your item within 3 – 5 business days and ship to you immediately.

We offer large quantity discounts on our transfer paper on this site. To qualify for the discount structure, you must purchase the same paper in the following quantities. Your discount will be deducted from your shopping cart automatically.

Quantity of Sheets	Discounted Price
100-249 (actual 100-225)	5% off
250-500 (actual 250-500)	10% off
501-Or More (525 or more)	20% off

We offer dealer quantity pricing for Print and Copy shops on our heat transfer papers, (blank sublimation, heat presses and accessories not applicable). To become a dealer of our heat transfer paper products, please contact us for pricing.

Our secure online shopping cart uses 128-bit SSL (Secure Socket Layer) technology ensuring your information is encrypted and safe at all times. Look for the little 'closed lock' at the bottom right-hand corner of your browser when you are submitting your order.

We respect your privacy and do not share, distribute or sell your information to third-parties at any time. Information you provide on our site is kept in strict confidence. Spaark Ltd may contact you regarding an inquiry or order you may have made or an e-newsletter you subscribed to.